Erickson Living Modernizes Service Operations with ForeFront and ServiceMax

Along with our partner, ServiceMax, we are proud to announce a successful customer implementation of ServiceMax’s end-to-end field service platform with Erickson Living. This deployment provided newfound visibility across Erickson Living’s entire service process and automated previously cumbersome manual tasks for efficiencies that unlock business value.

For Erickson Living, a national leader in managing and developing continuing care retirement communities, poor visibility and error-filled manual processes similarly distracted it from its core mission to better its residents’ lives. ServiceMax’s field service platform solved the company’s impending complications by adding operational efficiency, which cleaned up a previously antiquated work order creation/closure process. This has led to improved resident satisfaction by having a clearer insight into scheduling and performance. Erickson is currently at approximately 50 percent adoption of the application through the phased rollout and anticipates deployment completion in July.

“We want to provide our residents with the highest quality of life possible, and a responsive service system is absolutely a key part of that,” said Erik Jost, Corporate Regional Director of Maintenance and Engineering, Erickson Living. “If we had stayed with our legacy patchwork system to handle everything, we simply would not have been able to evolve our residential offerings and scale as we wanted to. ServiceMax and the automation capabilities it provided let us focus on improving service for our residents by eliminating system inefficiencies. ForeFront’s deep technical knowledge of the force platform and ServiceMax was top notch. In addition, their agile approach moved our project forward at the speed of light, without impacting the quality of the service provided.”

“A service organization should never hold back a company’s ability to grow, but too often these parts of companies are rife with time-consuming manual processes, bad data and slow reporting,” said Blake Wolff, Senior Vice President, Professional Services & Alliances, ServiceMax. “By modernizing the system on which service organizations run, it unlocks tremendous business value in terms of customer satisfaction, revenue growth and profitability and we’re thrilled to see these new customers well on their way to realizing this.”

Interested in learning more? Register for our live Customer Showcase where Eric Maier, IT Service Director at Erickson Living, will discuss how they partnered with ForeFront and ServiceMax to streamline their operations, delight their customers, and keep their employees engaged with the latest technology.  We’re looking forward to you joining the conversation.