Lamons is a leading global manufacturer of gaskets, fasteners, and hose assemblies for the oil and gas industry.

They’re an innovative, forward-thinking manufacturing organization that leverages technology to drive growth and outperform competitors.

After ForeFront successfully transformed their e-commerce system with a Salesforce multi-cloud solution, the next objective was to automate and streamline the purchase order (PO) process.

Challenge

Inside sales reps were manually processing purchase orders. Lamons knew they needed a more efficient and scalable data entry process to meet revenue goals, remain competitive, and give employees more time to focus on strategic business tasks.

Solution & Outcome

When a new order comes in through email, RPA automatically sends it to a trained AI model. The AI model scans the email and processes any attachments. Once processed, the RPA system sends that information to Salesforce and creates a new order.

With RPA and AI working behind the scenes to process POs and create new orders, Lamons’ team will save thousands of hours per year on manual data entry.

RPA generated immediate time savings.

Increased throughput has made it possible to process more orders with the same team. Customers benefit from improved order accuracy, faster processing, and a smoother ordering experience.