Elo (elotouch.com), one of the world’s leading providers of touchscreen products, struggled to manage its repair depot using its SAP ERP. There were frustrating, unresolvable issues, and effective process control and basic data access were nearly impossible. To fix it, ForeFront built an integrated Salesforce Field Service solution. And the results were obvious immediately.

File Type: pdf
File Size: 249 KB
Categories: Case Study
Tags: Field Service, Implementation, Integration, Manufacturing, Repair Depot, RMA, Salesforce, Salesforce Community, Salesforce Experience Cloud, Salesforce Field Service, Salesforce Service Cloud, SLA, Warranty
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